About Hotel Casahelzelbeb.it.hoteldeewan
Welcome to our hotel. We offer excellent service and comfortable accommodations for all our guests.
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The staff are great and the hotel is conveniently located. However the Wi-Fi is not usable on my Windows laptop. I’ve tried working with staff on it twice to no avail, as the authentication window won’t come up. It works only on my iPhone. If you need reliable Wi-Fi for a work trip, you may want to book elsewhere.
My only negative about this hotel was the room size. I read the reviews but was still taken aback when I first opened my room door. If you’re traveling light not so bad but if you have 4 or 5 bags, good luck. Otherwise I loved everything else: free full breakfast was great, location was perfect, tons of shopping and restaurants nearby, there’s even a cute dispensary directly across the street if you’re into that, service was good, room was very clean. I enjoyed my stay. Edited to add that it took a full 30 days to get my deposit back. So plan on that if you plan on staying here.
Nicely nestled in the middle of town so you can walk to most anywhere. But the rooms are like a shoebox, nothing like pictured. Had to move rooms just so my wife and I weren't squished together the whole time. The staff was very nice though. But we were also asked to put down a $100 deposit for our stay. We didn't see anything about this anywhere. We reluctantly did but it's been a month after our trip and 3 phone calls and two fake "we manually released it, it will be to you in 3-5 business days" later and we STILL HAVNT GOTTEN THAT MONEY BACK. Overall. The staff is nice, the hotel is nice. But the rooms are closet sized and they will steal $100 from you.
Please use courtesy with your customers calling the front desk directly or don't provide the front desk number within the app. It leads customers to believe they will get a live person. I tried for 10 days to reach someone at the front desk and it takes you through a voice tree each time. Choose 3 for the front desk. It will ring and they will pick it up and immediately place you on hold without speaking to you. Earlier today they even picked up the phone and waited a few seconds before placing me on hold because I could hear them talking to another customer. I did send an email to the hotel from within the app but so far no answer. I have been a traveler for work for over 10 years and I frequently travel and this is probably one of the worst things to do for your customers. At least answer the phone and ask customers to hold beforehand. I canceled the reservation and I am staying at a Marriott a couple of blocks away instead. I was immediately able to get to their front desk by phone and ask the questions that I wanted to ask.